Faqs
Reservations and Prices
How much does an apartment cost per night?
Prices vary depending on the type of apartment, the season, the length of stay, and availability. The price is always per apartment, not per person.
Are taxes included in the price?
Yes, mandatory hotel fees and service charges are included, except for the Tourist Tax.
Tourist Tax: €2.00 per person, per night, in the municipality of Albufeira (applicable to guests aged 13 and older).
Applies to stays between April 1 and October 31, up to a maximum of 7 nights, and must be paid at check-in.
Are there any discounts or special rates?
Yes, we offer discounted rates for long stays, early bookings, and seasonal promotions, subject to availability.
What is the hotel's cancellation policy?
The cancellation policy depends on the rate you select. Please read the cancellation terms provided before confirming your reservation.
Can I change or cancel my reservation?
Reservations can be modified or canceled in accordance with the terms and conditions of your reservation.
Is a deposit or prepayment required to reserve an apartment?
Some rates require a deposit or full prepayment. This information is clearly displayed during the booking process.
What payment methods do you accept?
We accept major credit and debit cards, as well as cash.
Check-In and Check-Out
Is the front desk open 24 hours a day?
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What time is check-in?
The check-in deadline is 4:00 p.m.
What time is check-out?
Check-out must be completed by 11:00 a.m.
Is early check-in or late check-out available?
Early check-in and late check-out may be available upon request, subject to availability and additional charges.
Can I store my luggage at the hotel?
Yes, you can store your luggage in the lockers before check-in and after check-out (refundable deposit required for the key).
What documents are required for hotel check-in?
All guests must present a valid photo ID at check-in.
Do they require a deposit at check-in?
If we determine that the guests are a group of students, a group of young people, or a bachelor/bachelorette party, we require a refundable deposit of €300 / £300 in cash and a signed agreement accepting the hotel’s code of conduct.
What is the minimum age for check-in?
Guests must be at least 21 years old if traveling without a parent or legal guardian.
Hotel Rules
No noise or music is allowed in the apartments between 10:00 PM and 8:00 AM.
Apartments and Amenities
What types of apartments are available?
We have 5 types of apartments:
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Studio (max. 2 people): 2 single beds, bathroom with tub/shower combo, kitchenette, garden.
1-Bedroom Apartment with Pool View (max. 4 people): living room with 2 sofa beds and kitchenette, shower or bathroom with bathtub/shower combination, bedroom with 2 single beds or a double bed, balcony.
One-Bedroom Apartment with Superior Pool View (max. 4 people): located in the main building (where the reception and bar/restaurant are located), living room with 2 sofa beds and kitchenette, bathroom with walk-in shower, bedroom with 2 single beds or a double bed, balcony or terrace.
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T2 (max. 6 people): living room with 2 sofa beds, kitchen or kitchenette, bathroom with walk-in shower or bathtub/shower combination, 2 bedrooms with 2 single beds or a double bed, balcony.
3-Bedroom Apartment (max. 8 people): located in the main building (where the reception and bar/restaurant are located), living room with 2 beds and a sofa, kitchen, 2 bathrooms with walk-in shower or bathtub/shower combination, 3 bedrooms with 2 single beds or a double bed, 2 balconies.
What amenities are included in the apartments?
All apartments include free Wi-Fi, air conditioning, a kitchenette or fully equipped kitchen, a flat-screen TV, and a private bathroom.
Is free Wi-Fi available at the hotel?
Yes, free Wi-Fi is available in all apartments, in the bar/restaurant, and in the reception area.
Does the hotel have a switchboard?
Yes, all apartments have a central phone to contact the front desk, the bar/restaurant, or other apartments.
Do all the apartments have a safe?
Yes, please contact the front desk to get the key (€2.50 per day and a €20 refundable deposit).
Are the apartments non-smoking?
Yes, all apartments and indoor areas are non-smoking.
What amenities does the kitchenette have?
The kitchenette is equipped with a microwave, stove, toaster, electric kettle, dishes, cutlery, and a refrigerator with a small freezer.
Are dish soap and a sponge included?
No.
Does the hotel have a convenience store?
Yes, open only during the high season.
Does the hotel have a spa?
Yes, jacuzzi, sauna, and Turkish bath (extra charge).
Can I request an extra bed or a crib?
The crib is free, but must be requested in advance.
Does the hotel provide high chairs?
This can be requested in advance (additional cost).
Does the apartment have a hair dryer?
No, but it can be requested at the front desk upon payment of a deposit.
Food and Beverages
Is breakfast included in the stay?
Breakfast is included depending on the room rate you select. Please check your booking details.
You can also upgrade to BB (breakfast) upon arrival or pay daily at our restaurant.
Does the hotel have a restaurant?
Yes, we have a restaurant open all day that serves breakfast, snacks, lunch, and dinner.
Does the hotel have a bar?
Yes, we have a bar that offers entertainment.
Is room service available?
No.
Is takeout available?
Yes.
Can the hotel accommodate special dietary requirements?
Yes, we have gluten-free, vegetarian, and vegan options. Please contact us in advance.
Do you have a kids' menu?
Yes, we have a children’s menu available.
Location and Transportation
Where is the hotel located?
Modern district: 1.5 km
Nearest beach (Santa Eulália): 2.7 km
Nearest supermarket: 0.8 km
Nearest pharmacy: 1.4 km
Historic center (Downtown): 3.9 km p>
Airport: 34 km
Nearest golf course: 3.4 km
Aquashow: 19 km p>
Slide & Splash: 32 km
Aqualand: 19 km
Zoomarine: 12 km
Albufeira Shopping Center (Albufeira Terrace): 2.9 km
Algarve Shopping: 9 km
Albufeira Marina: 6.7 km p>
Vilamoura Marina: 17 km
Bus stop: 300 m
Train station: 4.9 km p>
Private Hospital: 1.6 km
Health Center: 3.9 km
Does the hotel offer an airport shuttle service?
Airport transfers can be arranged upon request for an additional fee.
Is parking available at the hotel?
Free outdoor parking is available in front of the hotel.
Facilities and Services
Does the hotel have a pool?
Guests can enjoy access to our two swimming pools during their stay.
Is there a children's pool?
Yes, we have two separate pools for children.
Is the pool heated?
No.
Is there a play area for children?
Yes.
Is there a gym?
Yes, there are two gyms: an indoor one (extra fee) and an outdoor one (free).
Is there a game room?
Yes.
How often is cleaning done?
Cleaning is done every other day.
Cleaning is done after check-out, usually in the afternoon until 5:00 PM.
How often are the towels changed?
Twice a week; if they aren’t needed, please leave them on the towel rack.
How often is the bedding changed?
The bedding is changed every 8 days.
How do I report maintenance work?
Please contact the front desk. Maintenance services are available only until 6:00 PM.
What guest services does the hotel offer?
We offer tours for sale at the front desk and transfers to any location in the Algarve (additional fee).
Guests can exchange currency at the front desk. We have a games room.
Does the hotel have foreign TV channels?
Yes, we have multilingual channels on TV.
Policies and Special Requests
Does the hotel allow pets?
No.
Are children allowed at the hotel?
Yes, children are welcome.
Does the hotel have an age restriction?
Yes, passengers under the age of 21 may only check in if they are traveling with a parent or legal guardian.
Does the hotel have a group policy?
Yes, the hotel does not accept bachelor/bachelorette parties, student groups, or any other party groups (during certain times of the year).
Does the hotel offer accessible rooms?
This hotel is not recommended for guests with limited mobility.
Can I make any special requests for my stay?
Yes, special requests such as room preferences or celebrations can be added during the booking process and are subject to availability.
Hotel Safety and General Information
Is the hotel safe for guests?
Yes, we have CCTV cameras and a safe in the apartment (€2.50 per day and a €20 refundable deposit; please contact the front desk).
What languages does the hotel staff speak?
The entire team speaks Portuguese and English (some staff members speak French, Italian, and Spanish).
How can I leave a review of the hotel or provide feedback?
We hope that if you encounter even the slightest issue, you will let our front desk team know. This is how we can help resolve it while you are staying with us. Guests can leave online reviews or share feedback directly with our front desk team.
